Customer instructions, examples:

• "Just a trim": Usually means taking off 0.5cm to 1cm while keeping the current style shape.

• "Take the bulk out": Thinning out thick hair without losing much overall length.

• "Short back and sides": Traditional cut; usually a #2 or #3 on sides, longer on top.

• "Tidy up the edges": Shaving/trimming around the ears, neck, and sideburns without touching the main length.

Questions for customers, examples:

• Setting Guard Numbers: "What number do you usually have on the sides?"

• Fade Height: "Where would you like the fade to start—low, mid, or high?"

• Fringe Preferences: "How do you style your fringe—pushed back, to the side, or worn forward?"

• Beard Boundaries: "Do you want to keep the cheek line natural, or shave a sharp line?"

Small Talk Ideas:

• The Weather: "Proper rainy today, isn't it?" / "Nice to see some sun for a change."

• Weekend Plans: "Got much planned for the weekend?" / "Busy week ahead?"

• Local Area / Commute: "Did you have any trouble parking today?" / "Do you live around here?"

• Sports / Football: "Did you catch the match last night?"

Chatting with the customer, examples:

1. The Welcome

• Barber: "Hi there! Welcome."

• Barber: "Please take a seat right here. How are we doing your hair today?"

• Customer: "Just wanting a skin fade on the sides and a trim on top."

• Barber: "Sounds good. Mid skin fade or low skin fade? And how much off the top?"

• Customer: "Mid fade is good. Just take off half an inch on top so I can still comb it."

• Barber: "Perfect."

2. Mid-Cut Feedback & Adjustments

• Barber: "I’ve done a #2 on the sides so far. How does that length feel, or would you like to go shorter with a #1?"

• Customer: "Actually, yeah, let's go a bit shorter."

• Barber: "No worries at all, I'll drop it down to a #1."

3. Handling Complaints Politely

• Customer: "Hmm, that side looks a bit uneven."

• Barber: "Thanks for pointing that out. Let me adjust the mirror—is it near the crown or around the ear?"

• Customer: "Just above the ear."

• Barber: "Ah, I see it now. Let me blend that section in for you right away."

4. Finishing, Upselling & Payment

• Barber: "Here's the mirror for the back. How does that look to you?"

• Customer: "Looks great, thanks."

• Barber: "Would you like any styling product in it today?"

• Customer: "Just a bit of matte clay, please."

• Barber: "There you go. That comes to £18 today. Cash or card?"